Privacy Policy

KOVO HOSPITALITY GROUP INC.

  1. Data Privacy Notice
    KOVO Hospitality Group Inc. (KOVO) is committed to safeguarding the integrity, confidentiality, and security of the personal data that it collects, processes, uses, and stores in accordance with the Data Privacy Act of 2012 and its Implementing Rules and Regulations (IRR). For this purpose, KOVO implements technological, organizational, and physical security measures designed to secure and protect your personal data.
  2. Collection of Personal Data
    In the ordinary course of business, KOVO may collect your personal data when you physically visit any of our properties, use our amenities, or when you make inquiries or reservations. Personal data may be collected through:
    • Reservation forms (online or onsite)
    • CCTV cameras within the premises
    • Payment transactions
    • Guest registration cards
    • Website or e-commerce interactions
    • Customer service or inquiry forms
    Personal data may include your name, address, contact numbers, email address, identification documents, photos, date of birth, preferences, and other information necessary for your stay and transactions.
  3. Purpose of Personal Data Processing
    KOVO collects and processes your personal data to:
    • Provide and improve our hospitality services
    • Process reservations and manage guest stays
    • Facilitate payments, promotions, and loyalty programs
    • Enhance safety and security within the property
    • Respond to inquiries or accommodation requests
    • Comply with legal and regulatory requirements
    • Support legitimate business operations
  4. Storage, Retention, and Protection Measures
    1. To safeguard the confidentiality, integrity, and availability of your personal data, KOVO implements a combination of:
      • Organizational controls
      • Physical security (secure storage, locked cabinets, restricted areas)
      • Technical security (encrypted systems, firewalls, password-protection, access control, monitoring systems)
    2. Personal data will be stored only for as long as necessary:
      • Five (5) years for inactive accounts or guests who have ceased availing of services
      • Longer periods when required for legal, tax, or regulatory purposes
      • Shorter periods when data is no longer relevant
    3. KOVO may disclose your personal data only to:
      • Government agencies when legally required
      • Financial institutions for payment verification
      • Third-party service providers essential to operations (laundry, security, booking platforms), under strict confidentiality agreements
    4. KOVO will never sell your personal data.
  5. Risks Involved
    1. KOVO recognizes the inherent risks involved in personal data processing, such as:
      • Computer viruses
      • Malware, ransomware
      • Unauthorized access to systems or records
    2. To mitigate these risks, KOVO ensures:
      • Adequate and non-excessive data collection
      • Strict protocols for incident prevention, detection, and response
      • Regular review of security standards and procedures
  6. Data Privacy Rights
    In accordance with the Data Privacy Act of 2012, you have the right to:
    • Be informed of how your data is collected and used
    • Access your personal data
    • Dispute or correct inaccurate data
    • Object to processing
    • Withdraw consent
    • Obtain a copy of your personal data
    • Lodge a complaint

    You may exercise these rights by sending a request to the KOVO Data Protection Officer (details below).

  7. Changes to the Privacy Notice
    KOVO reserves the right to update or revise this Privacy Notice at any time. Significant changes will be communicated through our website or onsite notices.
    Previous versions may be provided upon request.
  8. Data Protection Officer Contact Details
    If you have requests, concerns, complaints, or inquiries, please contact:
    Data Protection Officer
    KOVO Hospitality Group Inc.
    Email: info@kovoglamp.com